Cancellation & Return Policy

1. RETURN POLICY IN CASE OF DAMAGED PRODUCT(S):

• If the User receives a Product that is damaged or defective or there exists any deficiencies in the Product, or the User is dissatisfied with the Purchase of the Product has missing parts or accessories or is different from their description on the product detail page on the Platforms (attributable to, and accepted by us after due verification at its sole discretion), a User may initiate a request for returning the Product on the Platforms. The User shall initiate such requests for a return not later than 7 (seven) days from the date on which he/she received the delivery of the Product.
• The user subject to conditions can cancel the Order before its dispatch from WinMagic’s store.
• Return will be processed only if, it is determined that the product was not damaged while in your possession.
• The User shall make sure that the Product to be returned is in its original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card, and all the accessories therein)
• Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of the product ordered or incorrect product ordered.
• Products marked as “non-returnable” on the product detail page cannot be returned.
• Additional information is not required to return an eligible order unless otherwise noted in the category-specific policy. Return of product will take place within 10 (ten) days after the complaint is raised.
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• To modify an order, you can drop a mail at support@winmagictoys.com__ and we shall revert to the same; the order can only be modified till the order is not dispatched; please note that the allowing a modification is at the sole discretion of WinMagicToys;
• Reviewing of order placed, adjustment, change or modification of order, can be done through our customer care department by sending e-mail on support@winmagictoys.com, subject to receipt of full payment against such modified orders.
• If you wish to review or adjust your purchase, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the price difference if any after reviewing, alteration, and adjustment.
• If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, you can drop a mail at support@winmagictoys.com and we shall revert to the same;
• We will send you an e-mail asking you to call us and provide your name and new account details. After we receive these details, refund will be initiated.
• Further, should the User have used more than 1 (one) payment option for the purchase of Products on the Platforms, WinMagic Toys shall process all refunds through a Payment Option (as defined in the Fee, Payment and Promotions Policy) WinMagic Toys deems fit, in its sole discretion, to process such refunds. 
• Return of or refund for purchased Products shall not be entertained by WinMagic if:

                                1. WinMagic shall not accept return or refund requests raised for any such products that may be specified by WinMagic from time to time.

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  •                                1. Prices for products are described on our Platforms and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products, and Services may change at our discretion.
  • A User is permitted to fully or partially cancel order/s prior to its dispatch from WinMagic Toys, free of cost
  • To cancel items that aren’t dispatched yet:
  • Go to Your Orders
  • Select the item you want to cancel and click Cancel items
  • Learn more about refund processing timelines below:
  • If the standard time frame as mentioned in the above table has expired and you have still not received the refund, please contact your bank for more information. Refunds will not be processed in cash but only through online transactions
  • Please note cancellation of a Product will affect the internal rating of the customer and impact loyalty program benefits
  • If your order is already delivered: Once the order is delivered it cannot be canceled and return shall be processed based on the Return policy;
  • Order Cancelled by WinmagicToys: Winmagic Toys reserves the right to cancel the order placed by a User, Or Delay The Order on account of events including without limitation insufficient product stock, Force-Majeure Events, inter-alia. In such a situation, the User shall be given 100% refund in case of a pre-paid payment.
    GRIEVANCE REDRESSAL:
  • If any Other Party(s) has any grievance, comment, question or suggestion regarding any of our Services, please contact our customer service at support@winmagictoys.com If any Other Party(s) has any questions concerning these Terms of Use, or anything related to any of the foregoing, we can be reached at the contact information available from the following hyperlink: Contact us at support@winmagictoys.com

• BY USING THE PLATFORM/S, YOU ACCEPT AND AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT.